Trouble Shooting

Installation Issues

• 403 Forbidden - you do not have permission to access __ on this server.

  It is possible that you have not specified directory access in the Apache Config file. This would mean that Apache does not have access to the document root you have specified.

  Open the Apache Config file, and ensure that you have a directory entry for the document root directcory specified. It should look something like this:

  <Directory "C:/webdev">
      Options Indexes FollowSymLinks
      AllowOverride All
      Order allow,deny
      Allow from all
  </Directory>
  

• 404 Not Found Error - the requested url was not found on the server.

  It is possible that you have AllowOverride None specified for the directory in the Apache Config file. This would mean that your .htaccess file cannot be used to reroute urls to the index.php module.

  Open the Apache Config file, and find the Directory entry that controls the directory in which your index.php file resides. Make sure that this says AllowOverride All. It is likely set to AllowOverride None if you are receiving this error.

• 500 internal server error

  Check the Apache Config file /apache/conf/httpd.conf. Make sure that you have the following line and that it is not commented out. (it should not be preceeded by a # sign)

  LoadModule rewrite_module modules/mod_rewrite.so
  

Smarty

• SmartyException: Unable to load template file

  Smarty couldn't find your template. Make sure it is spelled right and that it is in the proper directory. Normally, this would be the templates subdirectory of the application directory.